Frequently Asked Questions
▪️How long does delivery take?
After an order has been placed, it's immediately sent to one of our fulfillment centers where we will ship your items within 2-5 business days. Below are the expected delivery times.
Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.
Please allow 15-31 business days for your order to arrive. We know it takes some patience, but it is worth it (orders outside the US may take up to 42 days). We work with different artists and manufacturers worldwide, this is the reason for sometimes long shipments.Promotional / Handmade / Made to order items could take up to 3-6 weeks as they are often in high demand.(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
▪️How do I check the status of my order?
You can track your order status on "Order Lookup" page or talk to our customer service expert by e-mailing at firstname.lastname@example.org
▪️Why I received only some of the items in my order and not all of them?
The CatStore.co is pleased to partner with artists and manufacturers all over the world in bringing products that illuminate and inspire. Some of our items will be shipped from manufacturers in places such as China, India, Indonesia or Thailand, while others will be shipped directly from artists in the US.For this reason, sometimes the products in your order are being shipped separately from different locations.Don't panic if you don't receive all of your items at once…they will get to you!
▪️Do you deliver products internationally?
The CatStore.co successfully ships many products worldwide each day. We have many happy customers in every corner around the globe!
▪️I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.
▪️How secure is my personal information?
The CatStore.co adheres to highest industry standards to protect your personal information.Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. Your credit card information is used automatically to complete the requested transaction and is not stored or viewed in any other way.
▪️I placed an order but I didn't receive a confirmation email... what's going on?
Kindly check your SPAM folder to see if your confirmation email was sent there.
▪️I don't have a tracking number, when will I get it?
Tracking servers take up to 7-10 days to reflect any significant info regarding a shipment, this is why we only give tracking numbers on demand. If you ordered 7 days ago and looking to get tracking number please e-mail us at email@example.com
▪️But wait, my tracking number doesn't work...are you guys a scam?
No, we are not a scam. If your order has just shipped, please allow some time for the status of the shipment to sync with the tracking servers. Thank you for shopping with us!