Common queries answered

Frequently asked Questions

After an order has been placed, it’s immediately sent to one of our fulfillment centers where we will ship your items within 2-5 business days. Below are the expected delivery times. 
Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below. 
Please allow 15-31 business days for your order to arrive. We know it takes some patience, but it is worth it (orders outside the US may take up to 42 days). We work with different artists and manufacturers worldwide, this is the reason for sometimes long shipments.Promotional / Handmade / Made to order items could take up to 3-6 weeks as they are often in high demand.(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Tracking servers take up to 5-7 days to reflect any significant info regarding a shipment, this is why we only give tracking numbers on demand. If you ordered 7 days ago and looking to get tracking number please e-mail us at [email protected]

The CatStore.co is pleased to partner with artists and manufacturers all over the world in bringing products that illuminate and inspire. Some of our items will be shipped from manufacturers in places such as China, India, Indonesia or Thailand, while others will be shipped directly from artists in the US.For this reason, sometimes the products in your order are being shipped separately from different locations.Don’t panic if you don’t receive all of your items at once…they will get to you!

The CatStore.co successfully ships many products worldwide each day. We have many happy customers in every corner around the globe!

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it. Contact us anyway, we still care and we’ll try to make it right for you. We know how frustrating it can be to pay for something you can’t use.

The CatStore.co adheres to highest industry standards to protect your personal information.Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. Your credit card information is used automatically to complete the requested transaction and is not stored or viewed in any other way.

Kindly check your SPAM folder to see if your confirmation email was sent there or e-mail us to confirm if you entered correct e-mail address while placing your order.

We accept all major credit cards and PayPal through SSL Secured 2Checkout payment partner.

Still need help?

Get in touch with us

If the contact form is not working for some reason please e-mail us your query at [email protected]